Why is my international money transfer pending?
Diagnose a delayed transfer and decide when to provide documents, contact support or escalate.
Helpful money-transfer guides
Safety and support, explained clearly.
Prevent mistakes, recognise scams and resolve delayed or missing transfers.
9 practical guides
Safety and support
Written for people sending real money—not for industry insiders.
Recipient has not received the money: what to do
A practical escalation checklist for a transfer marked sent, paid or completed when the recipient cannot find it.
Can an international transfer be cancelled or recalled?
What to do after a mistake and why cancellation depends on the transfer stage and payout rail.
How international money-transfer refunds work
Understand cancellation, failed-transfer and card or bank refund stages without relying on a made-up average time.
Why money-transfer providers ask for ID and source of funds
Understand verification checks, common documents and how to submit them safely.
International money-transfer limits explained
Understand transaction, daily, rolling, recipient and payout-partner limits.
Wrong recipient details: what to do immediately
The first actions to take after sending money to the wrong bank account, wallet or cash recipient.
How to send money abroad safely
Verify the provider, protect the account and prevent irreversible payments to scammers.
Common money-transfer scams and red flags
Recognise impersonation, romance, investment, invoice and recovery scams before money is sent.